About Southwark:
Southwark is a large, ambitious and progressive council with a ‘can do’ attitude and enviable reputation. As a Council, we are successful, passionate and forward-thinking. We are committed to our ‘Fairer Futures for All’ promise which ensures that our residents and businesses are central to everything we do. If you want to make a difference at a local level, apply to Southwark Council today.
The Role:
Garage Services Customer Service Officers work as part of Exchequer Services to provide a high quality, customer focused service to our customers. Ensuring that we maximise income for the Council.
The garages team are responsible for the lettings, management and maintenance, including refurbishments, of the council’s garage portfolio.
This is a varied and interesting role, the purpose of which is to provide a first point of contact for our customers providing excellent customer service when providing information. Assisting and supporting the rest of the team with all aspects of their work including maintaining the teams in-box, administering the waiting list ensuring that new applicants are added within agreed timescales, contacting customers to arrange viewings and raising works orders and liaising with contractors as necessary
About You:
You will need:
An understanding of and commitment to equal opportunities and anti-discriminatory practice in both the workplace and service delivery and the Council’s health & safety.
Evidence of a strong customer focus and ability to contribute to continuous improvement.
Experience of and ability to work on own initiative and be self-motivated and committed to providing a service to customers.
Ability to prioritise work effectively, to meet deadlines and to deal with conflicting priorities. Ability to work to set standards and targets. Effective time management skills
Additional salary details
Benefits and more information:
- https://www.jobsatsouthwark.co.uk/why-us/
- https://jobs.theguardian.com/minisites/southwark-council/life-at-southwark-benefits-and- more/
Recruitment timetable
Closing date: Monday 14th April 2023
Interviews: Week commencing 28th April 2023
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
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