The role
We have two vacancies one full time 36 hours and one part time vacancy (26 Hours) to fill in our My Southwark Homeowners Customer Service Telephone contact centre team
The role will include you working within our offices, where your duties will include working directly with customers, assisting them to access a wide range of council services and updating and maintaining computerised record systems at our busy telephone Contact Centre in Peckham.
You will be trained in a office environment and initially then you will be working from home, whist we remain in Covid Lockdown.
You will gain in depth experience in prevailing legislation, including: Housing, Local Government, finance, Data Protection Acts, IT, customer service, administration and technical knowledge.
You will also benefit from attending workshops and other training activities to develop your knowledge, skills and behaviours attributes.
Responsibilities:
• First point of contact for incoming telephone calls and service requests received by telephone and e-mail
• Interpret and log requests, inputting details into an in-house system, providing tracking and regular updates to the status of the request through to work complete status in line with Service Level Agreement
• Sort and dispatch calls to relevant departments
• Prioritize urgent jobs
• Escalate any complaints as required and support continuous improvement for homeowners within Southwark
• Ad hoc administration duties
All tasks are to be completed to agreed timescales, standards of accuracy and presentation is very important to our organisation.
Team working and a flexible approach is essential.
Please click on the vacancy information & person specification and job description documents for further details about this role and information on what to include in your application
Application Process:
If you are interested in applying for this role, please complete the online application form and detail your suitability for the role, by using the Personal Specification to highlight your skills for the shortlisting criteria. The Personal Specification can be found at the bottom of this page under attachments.
Additional salary details
Please note this role is being offered on a fixed term contract basis for a duration of 12 months. We have two positions one full time and one part time
Recruitment timetable
Recruitment Timetable:
Closing Date: 6th December 2021
Interviews: 14th December 2021
*Please note, we reserve the right to close applications prior to the closing date indicated above - please apply as soon as possible - we look forward to receiving your application.
(COVID-19) - information for job applicants Southwark Council are following the most recent Government guidelines surrounding Corona virus. During this period, we still look forward to receiving your application and if successful, we will be conducting interviews remotely via video link.
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
Attachments
