The Role
Telecare has been described as the ‘4th emergency service’. We work closely with the emergency services.
As a member of the SMART team, within the Southwark Contact Centre, you will be monitor activations from our clients, taking the on the most appropriate course of action, deploying assistance as appropriate.
The service uses Telecare (pendants and other technology) to enable vulnerable people to live more independently in their own homes. This can help prevent the need for more intensive care and support services as well as reducing hospital admissions, for example, due to falls.
We provide a call monitoring and response service to over 5000 Southwark and Lambeth residents 24/7/365. The service has recently gained accreditation with the Telecare Standards Association for a second time. We are constantly working to further develop the service.
The team are part of Southwark Council’s Contact Centre, based in Peckham.
We currently have a number of vacancies for suitably qualified people.
About You:
You enjoy working with and supporting vulnerable people to help ensure they are safe and well at all times
You will have direct experience in a similar role within a social care or health setting
You will have a thorough understanding of the needs of very vulnerable people and excellent customer skills.
Application Process:
If you are interested in applying for this role, please complete the application form and submit your suitability for the role, by using the Personal Specification to highlight your skills. The Personal Specification can be found at the bottom of this page under attachments.
About Southwark:
Southwark is a large, ambitious and progressive council with a ‘can do’ attitude and enviable reputation. As a council, we are successful, passionate and forward-thinking. We are committed to our ‘Fairer Futures for All’ promise which ensures that our residents and businesses are central to everything we do.
Southwark has a varied mix of cultural communities, where over 120 languages are spoken in Southwark. We have all the challenges you'd find in any inner city area.
Southwark Council is an Equal Opportunity Employer.
Additional Details
There are 4 positions to this role.
- There is requirement to work nights and weekends as the service operates 24/7/365
- This is a permanent role
- This role is open to current Southwark Council employees or workers on temporary assignments
Benefits:
https://www.jobsatsouthwark.co.uk/why-us/
Recruitment Timetable
Closing Date: 10 August 2020
Interviews Week Commencing: 17 August (approximately)
(COVID-19) - information for job applicants Southwark Council are following the most recent Government guidelines surrounding Corona virus. During this period, we still look forward to receiving your application and if successful, we will be conducting interviews remotely via video link. Details will be confirmed via email, if successful.
Attachments