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The role

Centre Customer Service Manager – The Castle Leisure Centre, Southwark

Are you ready to help shape the future of leisure services in Southwark?

Southwark Council is offering an exciting opportunity to be part of a brand-new leisure service that will empower residents to lead healthier lives. We’re seeking a passionate and experienced Customer Service Manager to lead the charge in delivering exceptional customer experiences at The Castle Leisure Centre.

About the Role:

As the Customer Service Manager, you'll be the driving force behind customer satisfaction and loyalty. Your role will involve managing a team dedicated to providing high-quality service, answering and making calls, listening closely to customer needs, and ensuring every customer enjoys a seamless service journey.

Key responsibilities include:

  • Motivating and managing a dynamic team with excellent communication skills.
  • Collaborating with team managers to enhance customer experiences.
  • Resolving queries and providing guidance across multiple platforms.
  • Contributing to facility maintenance and driving innovation for positive change.
  • Promoting a proactive and positive attitude that prioritizes customer care.

You’ll be reporting to the Service Customer Experience Manager and working within the Environment, Neighbourhood, and Growth department, which oversees parks and open spaces, sports and leisure, highways, and more.

About You:

  • Hold a Customer Service Level 2 (or equivalent) qualification.
  • Have experience in a customer-facing role, consistently delivering top-notch customer care.
  • Proven track record of working towards and achieving targets.
  • Proficient in using CRM systems to manage the sales process and forecast sales.
  • Strong skills in resolving customer complaints effectively.

You are passionate about leisure, eager to find opportunities to grow the business, and committed to promoting healthy activities that help reduce health inequalities in the borough.

Additional Information:

  • Job type: Permanent, Full Time
  • Occasional weekend and evening work required to meet service needs.

Join us in creating a healthier future for Southwark residents!

 

 

 

 

 

 

Additional salary details

Benefits and more information:

In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough. For more information about the wide variety of benefits you can take advantage of please visit our Staff Benefits page.

Recruitment timetable

Application closing Date: Sunday 1st September 2024

Interview Date: W/c 16th September 2024

We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

  • Members of the Armed Forces and veterans
  • Are currently in care, or have previously been in care
  • If you consider yourself to be disabled or if you have a long-term health condition

 

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