The role
OPENING IN SPRING 2025!
Canada Water Leisure Centre
Are you passionate about creating outstanding customer experiences? Are you ready to shape the future of leisure services and make a real difference in your community?
Southwark Council is offering an exciting opportunity to be part of our brand-new leisure centre, empowering residents to lead healthier, happier lives. We’re looking for a dynamic and enthusiastic Customer Service Advisor to assist in supporting customers in our brand-new Canada Water Leisure Centre.
About the role
As Customer Service Advisor, you’ll be at the heart of our mission to deliver exceptional experiences for every visitor. You’ll go the extra mile to support our customers, delivering the highest standard of service, dealing with customer queries and resolving issues. You’ll be the face of our new leisure centre in ensuring seamless service and making every interaction count with our customers and residents.
Your key responsibilities will include:
- To assist customers with activity booking and enrolment on the Centre’s courses either in person or over the telephone.
- To work as part of a team to ensure members and visitors are welcomed, and their needs understood in a warm, friendly and professional manner.
- To operate the public address systems, telephones & booking system.
- To ensure reconciliation of payments is carried out when required.
- Driving positive change and promoting a proactive, customer-first culture.
- Resolving customer queries and complaints across multiple platforms with professionalism and care.
- Creating innovative ways to enhance customer satisfaction and loyalty.
About You
We’re looking for someone who thrives in a fast-paced, customer-focused environment. You’ll bring:
- A passion for resolving customer issues and identifying innovative solutions.
- Self-Motivated and result driven attitude.
- Excellent in verbal and written communication skills.
- Attentive listening to customers in a friendly and professional approach.
Why Join Us?
- Make a Difference: Help shape a leisure service that truly benefits the community.
- Professional Growth: Access development opportunities to enhance your skills and career.
- Be Part of Something New: Join us as we build a modern, customer-focused leisure service.
Join us in creating a healthier, brighter future for Southwark residents. Apply today!
Upload your full CV, employment history and a supporting statement addressing the person specification.
Additional salary details
Additional Information
- Job Type: Permanent, Full Time, 36 hours a week.
- Some weekends and evening work will be required to meet service needs.
- Southwark Council is committed to equality, diversity, and inclusion.
Benefits and more information:
In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough. For more information about the wide variety of benefits you can take advantage of please visit our Staff Benefits page.
Recruitment timetable
Closing Date: Sunday 23 February 2025
Interview Date: W/C 10 March 2025
Please note that the closing date for applications for this position may be brought forward, depending on the volume of applications received. We encourage you to submit your application as soon as possible to avoid missing out on the opportunity. We will not be able to consider applications received after the new closing date, should it be adjusted.
Guaranteed Interview Scheme:
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together programme. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
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