About Southwark:
Southwark is a large, ambitious and progressive council with a ‘can do’ attitude and enviable reputation. As a Council, we are successful, passionate and forward-thinking. We are committed to our ‘Fairer Futures for All’ promise which ensures that our residents and businesses are central to everything we do. If you want to make a difference at a local level, apply to Southwark Council today.
The Role:
We are looking to recruit six Customer Resolution support officers to support the Repairs, Environment and Complaints team with enquiries that are received via emails, online contact and telephone.
The officer will be responsible for providing excellent administrative support to meet the requirements of the Customer Resolution Team. It is a challenging and varied role, and is best suited for someone who has excellent communication and organisational skills.
The role will be the essential first point of contact into the team and will be responsible for providing a consistent and professional high level of customer service at all times.
The role will also involve; interrogating IT systems to retrieve information; maintaining databases and filing systems; telephone answering, organising processing confidential and sensitive customer information for a number of services.
The Officer will be working in a highly functional team, which operates across a number of services, therefore the ability to be a good team player and form effective working relationships is vital.
About You:
- Experience working in an office environment.
- Experience in dealing with the public or service users and internal customers, providing a high level of customer service
- An understanding of the learning and development function and its role in an organisation
- Ability to plan, organise and prioritise own workload to meet deadlines and targets
- Effective written and verbal communication skills
- Ability to work well with others in a team. To develop effective and supportive relationships with colleagues, other departments and external agencies and to support and contribute to team objectives
- Experienced with the use of popular business computer packages and applications in the workplace, knowledge of IT systems and the importance of accurate and timely data collection and analysis
Additional salary details
Please note we have 2 permanent positions and 4 fixed term contract basis and this will be for a duration of 18 months. The hours will be 36 hours a week Monday - Friday
- https://jobs.southwark.gov.uk/why-us/
- https://jobs.theguardian.com/minisites/southwark-council/life-at-southwark-benefits-and-more/
Recruitment timetable
Advert Closing Date: 11:59 on the 31 August 2022
Interview Date: 13 September 2022
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
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