The Role:
We are looking to recruit for one Customer Relationship Officer to join our Asset Management team working within the Major Works Team. The primary responsibility of this role is to interact with our residents, build a long-term positive relationship and ensure our residents are fully involved in any decision-making process that affects their homes.
As a Customer Relationship Officer, you would be expected to deliver consistent, reliable, and responsive customer-focused service for the Borough's residential properties that require major works or a planned programme of work.
The ideal candidate will need to promote, protect and monitor our residents’ high standards of customer satisfaction by ensuring compliance guidance and regulation are adhered to whilst facilitating the smooth running of projects by building and maintaining positive relationships and ensuring effective liaison between the residents, sub-contractors and client representatives.
About Southwark
We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population.
At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.
To be successful in this role, you will require:
You must have excellent communication skills and be able to communicate very confidently both verbally and in writing.
Proven tenant liaison experience in a customer-focused high-quality planned maintenance programme.
Good understanding of all landlord and resident obligations.
Good knowledge of Health and Safety and community safety legislation
The ability to drive own performance and improvements and consistently work towards achieving goals and high standards with minimum supervision and with strong planning and prioritising.
Additional salary details
This is a 12 months fixed term contract
Recruitment timetable
Closing date: 19/05/2024
Interview date: 27/05/2024
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
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