About Southwark:
Southwark is a large, ambitious and progressive council with a ‘can do’ attitude and enviable reputation. As a Council, we are successful, passionate and forward-thinking. We are committed to our ‘Fairer Futures for All’ promise which ensures that our residents and businesses are central to everything we do. If you want to make a difference at a local level, apply to Southwark Council today.
The Role:
We are looking to recruit for one Customer Relationship Officer to join our Asset Management team working within the Major Works Team. The primary responsibility of this role is to interact with our residents, build a long term positive relationship and ensuring our residents are fully involved in any decision making process that affects their homes.
As a Customer Relationship Officer you would be expected to deliver a consistent, reliable and responsive customer focused service for the Borough residential properties that require major works or planned programme of work.
The ideal candidate will need to promote, protect and monitor our residents’ high standards of customer satisfaction by ensuring compliance guidance and regulation is adhered to whilst facilitating the smooth running of projects by building and maintaining positive relationships and to ensure effective liaison between the residents, sub-contractors and client representatives.
About You:
You must have excellent communication skills and be able to communicate very confidently both verbally and in writing.
Proven tenant liaison experience in a customer focused, high quality planned maintenance programme.
Good understanding of all landlord and resident obligations.
Good knowledge of Health and Safety and community safety legislation
The ability to drive own performance and improvements and consistently work towards achieving goals and high standards with minimum supervision and with strong planning and prioritising.
Additional salary details
This is a 12 months Fixed Term Contract.
Benefits and More Information:
https://jobs.southwark.gov.uk/why-us/
https://jobs.theguardian.com/minisites/southwark-council/life-at-southwark-benefits-and-more/
Recruitment timetable
Application closing date: 11:59 PM on 15th January 2023
Interview date: TBC
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
SWCINT
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