About Southwark:
Southwark is a large, ambitious and progressive council with a ‘can do’ attitude and enviable reputation. As a Council, we are successful, passionate and forward-thinking. We are committed to our ‘Fairer Futures for All’ promise which ensures that our residents and businesses are central to everything we do. If you want to make a difference at a local level, apply to Southwark Council today.
The Role:
To manage the Council’s responsibility with regards to customer relations surrounding works to the council’s housing stock, primarily in the fields of domestic electrical installations and/or district heating. To ensure that relationships are developed at area and community level.
To monitor customer care and relations and to propose appropriate corrective action as required to achieve customer satisfaction. To manage customer consultation events and processes.
About You:
You must also have an experience in customer care duties including dealing with correspondence, raising works orders and updating technical databases.
You will have excellent communications skills, be flexible and pride yourself on getting the job done. Excellent organisational skills and the ability to solve problems are essential.
Additional salary details
We will only consider applications from internal candidates, that are current employees or agency workers on an active assignment
Recruitment timetable
Closing date - 12th March 2023
Interview date – 23rd March 2023
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstratedthrough our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
SWCINT
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