The role
About Southwark
Southwark is an ambitious, vibrant, culturally diverse and progressive council with a ‘can do’ attitude. As a Council, we are successful, passionate and forward thinking. We value our people, celebrate diversity and seek to find effective and creative ways of supporting our communities. We are committed to our ‘Fairer Futures for All’ promises, which ensure that our residents and businesses are central to everything we do.
The role
The Contracts and Quality Team is part of the Commissioning Division for Children’s and Adults Services. The team sits alongside our Procurement, Strategic Programmes and Systems Support Teams as part of the Quality, Performance and Transformation function. The team have been recently restructured and lead on the contract management of all our commissioned services as well as being responsible for the quality of services to residents.
The Customer Experience and Finance Officer is a key support to the Contracts and Quality Team and sits with the Programme Team Structure. The role oversees reporting data from providers on visits to vulnerable residents in their home and is responsible for raising any concerns or trends about missed or late visits. The role also screens all our incoming complaints, quality and safeguarding alerts allocating them to the relevant officers, tracking and ensure responses are cleared and sent by managers within timescales. The role also manages purchase orders and invoices for some commissioned services working with the business provider payments teams and financial processing.
About You
You will have a keen interest in ensuring quality services for residents. You will be flexible and able to prioritise your own workload as well as having a good eye for detail.
Recruitment timetable
Closing date: 03/07/2022
Shortlisting Date: 06/07/2022
Interview Date: 18/07/2022
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
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