The role
Internal Only
We will only consider applications from internal candidates that are current employees or agency workers on an active assignment
Can you make a real difference for our customers?
Are you looking for the opportunity to develop your Team Leadership skills within a friendly and supportive environment?
If so, this exciting role within our Customer Experience team could be your ideal next step.
You will manage a team of Customer Service Officers delivering ‘excellent’ customer services to the public across a range of front line services and channels.
You will work in conjunction with the Call Centre Manager to influence, develop and deliver the council’s customer access strategy .
Continuously drive improvement in delivery performance by developing and implementing policies, initiatives and strategies to improve both team and individual performance; and to share this best practice with other Team Leaders.
Develop and maintain effective relationships with key partners and stakeholders and the wider community in order to facilitate the delivery of high quality services that meet user needs.
Recruitment timetable
Closing date: Sunday 06 September 2020
Interview date: Tuesday 15 / Wednesday 16 September 2020
SWC-INT
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