The role
Contact Centre Team Leader – Permanent
About us: We are an award winning Contact Centre looking to provide the right candidate with an opportunity to develop their leadership skills and gain valuable experience to further their career. Moreover, to contribute to the continual improvement and development of Contact Centre services
Is this you?
- Taking responsibility to deliver successful conclusions
- A strong commitment to always doing what you say you will do
- Target driven and solution orientated
- Target setting which makes a positive difference to the customer experience
- Robust challenge of poor performance
- Constant striving for improvement
- Leadership which sets the example and modelling of positive behaviours
- Supporting individuals to fulfil their potential and celebrating success
- Benchmarking standards and looking to replicate excellent service delivery
- Innovation and motivation
Customer Focus
Right first time service delivery
- Can do attitude and demonstrable ownership and responsibility
- Passion, Drive and commitment
- Service delivery which is focused on the customer and shaped by putting yourself in the customers shoes
- Strong communication skills and ability to communicate in a range of formats
- Strong commitment to corporate working, team working and joint working with internal and external stakeholders
- Flexible attitude, always prepared to go the extra mile
If this this you, then we would love to hear from you.
Additional details
Please note this role is internal only – as such, we can only accept applications from current Southwark employees or agency workers who are currently on active assignment at Southwark Council.
Recruitment timetable
Closing date: Tuesday 07 September 2021
Interview Date: Friday 17 September 2021
SWC-INT
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