The role
Southwark Council has set up a Community Hub to ensure all residents vulnerable to COVID-19 are receiving the help they require. Working as part of the Customer Experience Division but with a clear reporting line to the Community Hub Manager in the Communities Division, the postholder will be responsible for developing and maintaining effective relationships with key partners, service providers, stakeholders and the wider community in order to facilitate the delivery of high quality services that meet user needs.
The Contact Centre Operations Manager will have a key role in ensuring that the division can deliver its services with consistency with a strong customer focus. The postholder will ensure that statutory, policy and good practice developments are reflected in robust systems and procedures and will take responsibility for monitoring compliance with these systems. The postholder will also provide a focus for the development of a strong customer focus across the division.
Application Process
If you would like to be considered for this role, please apply online with your up to date CV and a statement the equivalent length of no more than 2 x A4 pages of why you would be the best applicant for the position. This is completed directly on the application form and we recommend using the shortlisting criteria as a guide, which can be found in person specification section of the job description attached below.
Additional salary details
SECONDMENT OPPORTUNITY - 4 MONTH
Recruitment timetable
Recruitment Timetable
- Advert Closing Date: 19 July 2020
- Interview Date: w/c 20 and 27 July 2020
(COVID-19) information for job applicants:
Southwark Council are following the most recent Government guidelines surrounding Corona virus. During this period, we still look forward to receiving your application and if shortlisted, we will be conducting interviews remotely via video link. Details will be confirmed via email.
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