About Southwark:
Southwark is a large, ambitious and progressive council with a ‘can do’ attitude and enviable reputation. As a Council, we are successful, passionate and forward-thinking. We are committed to our ‘Fairer Futures for All’ promise which ensures that our residents and businesses are central to everything we do. If you want to make a difference at a local level, apply to Southwark Council today.
The Role:
The Complex Case team is a floating support services set within Southwark Council's Resident Services department. The team offers support for our most vulnerable residents who benefit from a multi-agency approach designed to support and empower them to live safely in their tenancies. A successful candidate for this role would manage a caseload of residents referred to us from our Resident Service Officers, Adult Social Care and other internal and external agencies. Each client in our service would have a support plan tailor made to suit their individual needs, and it is our role to bring in all of the agencies needed in order to resolve the period of crisis for which they were referred to us for. Being embedded within the housing department means that we are able to focus on their housing needs smartly and efficiently.
About You
Any successful candidate would need to be dedicated to Southwark’s Fairer Future principles when working within the Complex Case client group. With an excellent knowledge of tenancy management and the support services internal and external to the Council. A none judgemental, problem solving approach to working with our service users will be the key attribute being sought out for this role. As well as an ability to manage a challenging and diverse caseload.
A successful applicant to this post must demonstrate the ability to be able to advocate for both the Council and the resident and produce positive outcomes for both parties.
Additional salary details
This is a fixed term contract of 12 months
Recruitment timetable
Closing date: 12/03/2023
Interview: 23/03/2023
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstratedthrough our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
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