The role
About Southwark:
We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population.
At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.
About the role:
The Pre-Assignment team is an exciting team to work in. We would like to welcome interest to join the team for this vacant role. In this role you will be the first point of contact for new Right to Buy sales following completion. You will be required to close the rent account and carry out various activities in order to create the new service charge account. The post holder will also carry out administrative duties for the team.
• To use specialist knowledge to update the council’s integrated housing database following receipt of all notification of sales including setting up service charge accounts, council re-purchases, sales of the freehold interest and dealing with requests for changes to names and addresses
• To use complex system reports and excel skills to monitor and maintain the information held on the council’s integrated housing system
• To be the main point of contact and manage the administration of all queries relating to online access to the service charge account
• To provide administrative support to the pre-assignment team
• To update and monitor the electronic document management system for the team
• To assist with the delivery of the Council’s modernise objectives within Homeownership Services, including digital and systems transformation, and modern ways of working in accordance with the Council’s business plan
About You:
The successful candidate should possess the following:
1. Right first time service delivery
2. Can do attitude and demonstrable ownership and responsibility
3. Passion, drive and commitment
4. Service delivery which is focussed on the customer and shaped by putting yourself in the customer’s shoes
5. Strong communication skills and ability to communicate in a range of formats
6. Strong commitment to corporate working, team working and joint working with internal and external stakeholders
Additional details
We will only consider applications from internal candidates, that are current employees or agency workers on an active assignment. We encourage any internal staff to to gain agreement from their substantive line manager if considering this is as a secondment opportunity.
Benefits and more information:
In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough. For more information about the wide variety of benefits you can take advantage of please visit our Staff Benefits page.
Recruitment timetable
RECRUITMENT TIMETABLE TO BE ADDED HERE
Guaranteed Interview Scheme:
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition
SWCINT
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together programme. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
Attachments
