The role
Do you have the drive and inter personal skills to manage a patch of leaseholder and freeholder service charge accounts .This is a diverse role which requires a wide range of skills as the role involves all aspects of service charge collection and requires an understanding of both income recovery and leasehold management.
We are recruiting for collections officers to work in Homeownership Services based at Tooley Street, London SE1. The collections officer will be working as part of Exchequer Services to provide a high quality, customer focused service to our leaseholders and freeholders. Ensuring that we maximise the collection of income for the Council
You will work closely with the other teams within Homeownership Services and also internally across the Council including My Southwark Homeowners Agency and Asset Management in relation to resolving customer enquiries and improving the service to our customers.
You will require knowledge of leasehold management and income recovery.
This position offers the opportunity for valuable experience for staff wishing to take on a new challenge.
The key elements of the role are as follows:
• To manage a particular caseload in the day-to-day administration, collection and recovery of a mixed tenure portfolio of service charges. Apply and use prevailing legislation including Housing, Local Government, Landlord and Tenant and Data Protection Acts.
• To ensure that all services delivered are in accordance with the principles of Best Value. Furthermore that service charge collection and service charge arrears reduction targets are achieved for your portfolio and that quality assurance frameworks are established such that accuracy of data is maintained.
• To seek and decide the most efficient collection routes meeting council and customers’ needs. Also influence the implementation of best practice processes in performance and service delivery so that the team meets its collection targets and supports broader Exchequer Services objectives.
• Ensure agreed working practices, procedures and legislation including service
charges are applied correctly, dealing with all enquiries in a polite and
professional manner, remaining customer focussed at all times.
Please click on the vacancy information & person specification and job description documents for further details about this role and information on what to include in your application
Recruitment timetable
Closing Date: 3 December 2017
Interview and assessment Date: 13 December 2017
Attachments