The role
Adult social care in Southwark is seeking an experienced officer to facilitate the collection of client’s financial contributions and the minimisation of debt. As part of the client finance team, this role will support a refreshed and proactive approach, modelling best practice across debt recovery. This is on a fixed term basis for twelve months.
You will have experience of working in a large complex organisation, with a strong background and recent practical experience in successful debt collection. Accurate information management and timely communications will be essential, and an aptitude for building proactive relationships with clients to avoid unnecessary escalation. The post holder will also need to build effective internal and external partnerships with a wide range of colleagues and stakeholders to ensure that income collection targets are met.
Located in the Personal Budgets and Client Finance service, which delivers a range of back office functions; the successful candidate will take a leading role in the collection of adult social care debts as set out in the council’s Fairer Contributions Policy and the Care Act 2014. You will be required to have difficult conversations with vulnerable clients. Working in an understanding and supportive manner, whilst delivering the required outcomes for income collection.
We are looking for an enthusiastic individual, who will support an integrated and modern approach to debt that focuses on accurate and effective communication, early intervention and debt prevention.
Recruitment timetable
Closing date 10 February 2019
Interview and assessment date w/c 18 February 2019
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