The role
About Southwark:
Southwark is a large, ambitious and progressive council with a ‘can do’ attitude and enviable reputation. As a Council, we are successful, passionate and forward-thinking. We are committed to our ‘Fairer Futures for All’ promise which ensures that our residents and businesses are central to everything we do. If you want to make a difference at a local level, apply to Southwark Council today.
The Role:
As a Casework Support officer at the Southwark Housing Solutions service you will provide support to frontline Housing Solutions teams, be responsible for updating case information using systems such as Northgate Housing Database and Information @ Work.
You will assist in audit exercises, draft responses to correspondence and freedom of information requests. You will be able to explain clearly the relevant legislation, legislative requirements and procedures to service users and will assist in the business unit’s case level data recording and government reporting.
This role is an opportunity to learn about housing options and homelessness in a fast-paced service which has a strong track record of career development and progression.
Homelessness is everyone's responsibility and thus you will be driven by a willingness to support others.
About you:
You will need to be enthusiastic, proactive, and able to work both independently and as part of a team. You will need to have a great attention to detail, take pride in what you do while promoting and conveying the council’s promise of putting customers at the heart of all you do and deliver value for money, applying the principle of spending money as if it was from your own pocket.
You will need to possess excellent written and oral communication skills.
Strong IT and administration skills are also key to success for this role and you will need to be thorough in your approach to data handling.
Additional salary details
https://jobs.southwark.gov.uk/why-us/
Recruitment timetable
Advert Closing Date: 24/11/2022
Shortlisting Date: 25/11/2022
Interview Date: 02/12/2022
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
SWCINT
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