The role
We have an exciting opportunity to join our Building Control Service, supporting the administration and technical process for dealing with Building Regulation applications submitted under the 1984 Building Act.
You will be working with the Business Support Manager and will be undertaking all administrative functions to support the Building Control Service and to ensure that all work is conducted within set deadlines and to a high standard.
As a Building Control Business Support Officer, you will be responsible for:
- Ensuring accurate, professional, and timely case management service to our customers across a range of service areas and activities
- Undertaking casework that requires an understanding of relevant service processes, regulations, and legislation
- Delivering excellent customer service
- Ensuring strict confidentiality is maintained, and data protection (GDPR) rules are followed
- Promote and support customer Self Service
- Identifying improvements in customer and service provision
About Us
We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse, and growing population.
At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals, and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice, and inequality) underpins all that we do.
About You
You will be a team player and be able to demonstrate that you are able to work in a highly pressured environment often working to strict deadlines. Experience of dealing with Building Control, Planning, Street Naming & Numbering, and Land Charges would also be an advantage.
The post would require an individual who could demonstrate the following:
- A strong customer focus
- A positive "can do" attitude to help deliver the highest standards of service to our customers
- Experience of Building Regulations application types and administrative processes
- Attention to detail, with good levels of accuracy
If you believe you have the qualities that we need to take us forward, we would love to hear from you.
Additional Information:
- This is a permanent full-time position
- Hours of work, standard 36 hours Monday - Friday
If you would like more information about the role or would like to discuss further please contact Janice Johnson via email at Janice.johnson@southwark.gov.uk
Additional salary details
Benefits and more information:
In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working and home working options. We offer a competitive salary, access to the Local Government Pension Scheme, generous holiday allowance as well as a number of other permanent staff benefits (Eye care scheme/Cycle 2 Work and Cycle Loan/Season ticket loan/oyster card pool/Essential User parking permits/Free swim and gym scheme/Proud to Care Rewards).
You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough. For more information about the wide variety of benefits you can take advantage of please visit our Staff Benefits page.
Recruitment timetable
Advert closing date: 11:59 pm 31st October 2023
Interview date: 6th November 2023
We are an organisation that is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
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