The role
Salary Range:
The salary range for this position is £28,977 - £32,205
The Role:
Southwark Council are recruiting several Business Support Officers to support the SMART Digital Transformation Programme. This role requires direct contact with SMART and Social Care service users, their next of kin, carers, other professional and agencies, alongside telecommunication providers.
The Business Support Officer is responsible for supporting clients in the migration of their analogue phone line to a digital connection, carrying out client reviews over the phone and scheduling appointments for equipment replacement.
SMART provide a call monitoring and response service to approximately 6,000 Southwark and Lambeth residents. The service uses Telecare (pendants and other technology) to enable our elderly and vulnerable residents to live independently and at home for longer, preventing the need for more intensive care and support services as well as reducing hospital admissions, for example, due to falls.
About Southwark:
We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse, and growing population.
At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.
About You:
We are seeking people who:
- Have an understanding and interest in technology
- Enjoy working with people who are older or who have complex health needs
- Can demonstrate excellent written and verbal communication skills
- Experience of keeping detailed records and notes including databases
- Good organisational skills, be able to prioritise work and work under pressure
Additional Information:
This post is also subject to a Basic Disclosure and Baring Service application
If you would like to find out more about this post, please contact Alison Thrower- Programme Lead alison.thrower@southwark.gov.uk
For guidance is completing your application, please check this link
You need to give enough information for us to judge your suitability for the job
Additional salary details
This post is a 12 months fixed-term contract and will be part of a newly formed team created to deliver this project.
Benefits and more information:
https://jobs.southwark.gov.uk/why-us/
Salary Range:
Grade 5: £28, 977 - £32,205.
Recruitment timetable
Application Closing Date: 11.59pm on 7th January 2024
Interview and Assessment: WC 22nd January 2024
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
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