The role
The Role:
The Business Analyst provides transformation advice, guidance and support to the organisation. They will identify areas for improvement in terms of process and efficiency and support the development of effective digital solutions to deliver that improvement.
This role is supporting the key services areas of Adult and Children’s Social Care with process and system redesign. This requires a good understanding of social care process and the ability to map existing process and work with users and the business to design new requirements/customer experiences and conducting gap analysis by mapping the ‘As Is’ process and creating the new ‘To Be’ process design for a range of services and products.
You will be working as part of an experienced and skilled technical team so an IT background is not required and an in-depth understanding of social care is more important.
About Southwark:
We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse, and growing population.
At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.
About You:
Do you have extensive social care/ business analysis experience?
Do you have experience in designing customer journeys?
Are you knowledgeable in transformation, service redesign and process mapping?
Additional Information:
- Familiarity with the principles of Agile working would be an advance but is not essential
- Flexible working arrangements
Additional salary details
This is a 12 months fixed term contract and we will only consider applications from internal candidates, that are current employees or agency workers on an active assignment.
Benefits and more information:
https://jobs.southwark.gov.uk/why-us/
Recruitment timetable
Application Closing Date: 16/10/2023
Interview and Assessment: Tbc
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council
Additional salary details
This is a 12 months fixed term contract.
Benefits and more information:
https://jobs.southwark.gov.uk/why-us/
Recruitment timetable
Application Closing Date: 11.59pm on 22nd October 2023
Interview and Assessment: Tbc
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
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