The role
Southwark Housing Solutions Service has two Assistant Housing Solutions Officer vacancies. Southwark is a diverse borough that has a high demand for housing.
We have developed a service that has Customer Service Excellence accreditation, prevents households from being homeless, and secures accommodation for customers that need help with alternative housing.
The Assistant Housing Solutions officers will be developed in all areas of Housing solutions including Customer services, assessing customers' cases and making legally binding housing decisions, helping customers into supported housing, working with private sector landlords to help tenants stay in their homes or finding new homes and supporting rough sleepers to secure new homes. You will be trained to understand and apply housing legislation, given techniques to manage competing priorities.
The purpose of this position is to provide a range of customer-focused roles to meet the housing needs of customers who are threatened with homelessness or who are homeless. This will include making first-contact enquiries, interviewing customers face to face, securing accommodation, and assessing and investigating homeless approaches and applications in line with the Councils’ statutory duties under Housing Act 1996 Part 7 as amended by Homelessness Reduction Act 2017.
About Us
We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse, and growing population.
At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.
About You
- You will need to show that customer satisfaction is at the heart of everything you do.
- The role will involve you administrating placements of homeless clients
- Agreeing steps with customers on how to resolve their housing and working in partnership with key stakeholders such as Shelter homelessness charity and Refuge
Additional Information
- This is a x1 Permanent and x1 Fixed Term Contract until March 2024 covering maternity cover
- Standard 36hours, Monday to Friday
For more information about the role, please read through the Job description attached below
Additional salary details
In your role, we want you to feel supported, challenged, and rewarded. You will benefit from our family-friendly policies including flexible working and home working options. We offer a competitive salary, access to the Local Government Pension Scheme, generous holiday allowance as well as a number of other permanent staff benefits (Eye care scheme/Cycle 2 Work and Cycle Loan/Season ticket loan/oyster card pool/Essential User parking permits/Free swim and gym scheme/Proud to Care Rewards).
You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough. For more information about the wide variety of benefits you can take advantage of please visit our Staff Benefits page.
Recruitment timetable
Advert Closing Date: 23:59 on the 3rd September 2023
Interview Date: 25th September 2023
We are an organisation that is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian, and ethnic minority communities to increase representation at senior management level in the Council.
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
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