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The role

2 x 12 month FTC

We will  consider applications from external and internal candidates.

If you are Internal and applying for the fixed-term post, this can be offered on a secondment basis. Please ensure you have prior agreement from your current line manager.  


Do you have a passion for customer excellence?

Are you solution based and like to work in partnership?

Do you have an interest in housing law and would like to learn more?

Are you a team player and able to deal with pressurised situations?

Do you understand the housing issues within London and have ideas on how this can be improved?

If so,

Southwark Housing Solutions Service has two Assistant Housing Solutions Officer vacancies. Southwark is a diverse borough that has a high demand for housing.

We have developed a service that has Customer Service Excellence accreditation, prevents households from being homeless and secures accommodation for customers that need help with alternative housing.

The Assistant Housing Solutions officers will be developed in all areas of Housing solutions including Customer services, assessing customers cases and making legally binding housing decisions, helping customers into supported housing, working with private sector landlords to help tenants stay in their homes or finding new homes and supporting rough sleepers to secure new homes. You will be trained to understand and apply housing legislation, given techniques to manage competing priorities.

The purpose of this position is to provide a range of customer focused roles to meet the housing needs of customers who are threatened with homelessness or who are homeless. This will include making first contact enquiries, interviewing customers face to face, securing accommodation, assessing and investigating homeless approaches and applications in line with the Councils’ statutory duties under Housing Act 1996 Part 7 as amended by Homelessness Reduction Act 2017.

You will need to show that customer satisfaction is at the heart of everything you do.
The role will involve you having a caseload, being able to draft legally binding letters to a high standard, agreeing steps with customers on how to resolve their housing and working in partnership with key stakeholders such as Shelter homelessness charity and Solace Women’s Aid.



Recruitment timetable


Closing date:  Monday 7th December 2020

Interviews: Week Commencing Monday  14th December 2020