The role
About Southwark:
Southwark is a large, ambitious and progressive council with a ‘can do’ attitude and enviable reputation. As a Council, we are successful, passionate and forward-thinking. We are committed to our ‘Fairer Futures for All’ promise which ensures that our residents and businesses are central to everything we do. If you want to make a difference at a local level, apply to Southwark Council today.
The Role:
Southwark Housing Solutions Service has two Assistant Housing Solutions Officer vacancies. Southwark is a diverse borough that has a high demand for housing.
We have developed a service that has Customer Service Excellence accreditation, prevents households from being homeless and secures accommodation for customers that need help with alternative housing.
The Assistant Housing Solutions officers will be developed in all areas of Housing solutions including Customer services, assessing customers cases and making legally binding housing decisions, helping customers into supported housing, working with private sector landlords to help tenants stay in their homes or finding new homes and supporting rough sleepers to secure new homes. You will be trained to understand and apply housing legislation, given techniques to manage competing priorities.
The purpose of this position is to provide a range of customer focused roles to meet the housing needs of customers who are threatened with homelessness or who are homeless. This will include making first contact enquiries, interviewing customers face to face, securing accommodation, assessing and investigating homeless approaches and applications in line with the Councils’ statutory duties under Housing Act 1996 Part 7 as amended by Homelessness Reduction Act 2017.
About You:
You will need to show that customer satisfaction is at the heart of everything you do.
The role will involve you having a caseload, being able to draft legally binding letters to a high standard, agreeing steps with customers on how to resolve their housing and working in partnership with key stakeholders such as Shelter homelessness charity and Solace Women’s Aid.
Additional salary details
X6 Permanent
We will only consider applications from internal candidates, that are current employees or agency workers on an active assignment
Recruitment timetable
Closing date: Tuesday 5th July 2022
Interviews: W/C 18th July 2022
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
SWCINT
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