The Role:
Southwark Housing Solutions Service has an Assistant Housing Choice Officer vacancy. Southwark is a diverse borough that has a high demand for housing.
The Assistant Housing Choice officers will be developed in all areas of Housing solutions including Customer services, carrying out assessments of need and making decisions on applications and working with partner agencies to widen access to housing and promote alternative housing options for vulnerable and at risk residents. You will be trained to understand and apply housing legislation, and given techniques to manage competing priorities.
The purpose of this position is to provide a range of customer focused outcomes for vulnerable residents in housing needs, and work to help others to navigate Southwark's housing allocations scheme. This will include using skills to administer social welfare panels, making enquiries to assist residents, developing information to help residents make informed choices about housing, promoting partnership working to meet the needs of residents, responding to enquiries and assessing housing needs in line with the Councils’ statutory duties under Housing Act 1996 Part 6.
About Southwark
We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population.
At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.
About You:
You will need to show that customer satisfaction is at the heart of everything you do.
The role will involve you managing a caseload of assessments, being able to draft legally binding letters to a high standard, advising customers how to resolve their housing difficulties and working in partnership with key stakeholders.
Additional salary details
We will only consider applications from internal candidates, that are current employees or agency workers on an active assignment
Recruitment timetable
Advert Closing Date: 11:59pm on the 12/05/2024
Interview Date: 30/31 May 2024
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
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