The role
Can you help Southwark Council to shape a brand new leisure service that supports all its residents to lead healthy lives?
Southwark is a large, ambitious and progressive council with a ‘can do’ attitude and enviable reputation. As a council, we are successful, passionate and forward-thinking. In June 2023, Leisure Services transferred to full council management. This is a unique opportunity to be part of building a new future for leisure services in Southwark.
We are looking for a passionate and experienced Aquatic Manager this is an ideal role for an individual who is motivated by managing and leading a team of staff, is commercially driven and passionate about swimming. The Aquatics Manager is responsible for the commercial, sales, programming, development and operations of the Learn to Swim programme within the leisure centre and the aquatic programme within the leisure centre.
The post holder will be required to understand and use KPIs to improve commercial performance of the sites pool programme, create competitor analysis and SWOT to influence key objectives for the programme annually, manage the swim lesson sales targets and provide clear communication to the teams who support the sales process. Continually review net gain as the key metric, implement a strong focus on customer experience through post booking calls and take responsibility for training customer-facing staff on the sites to learn to swim, deliver a high quality programme driven by customer feedback and best practice utilising data provided by internal systems to encourage healthy activity and help reduce health inequalities in the borough.
Reporting to the Contract Swim Manager, the successful candidate will have a passion for delivering excellent customer service. The successful candidate will have experience in swim lesson and aquatic program management, demonstrate excellent health and safety management, customer care, retention of existing members and driving the performance of the Fitness product across the centres in the borough.
The role will sit in the Environment, Neighbourhood and Growth department, responsible for managing parks and open spaces, trees, sports and leisure, cemeteries, youth and play, highways, roads, parking, refuse collection, street cleansing, culture and libraries.
About You
• Hold a ASA Old Level 1 or SEQ Level 2 Teaching Swimming or equivalent (or achieved within timescale)Good knowledge of commercial and competitive marketing, preferably in the leisure industry
• Experience in Managing a Swim Scheme including health and safety knowledge, and experience.
• Experience working in a customer-facing environment, providing the highest levels of customer care
• Experience in Financial awareness and understanding. Previous budgetary control experience.
Additional Information:
• Will be required to work occasional weekends and evenings to meet the needs of the service.
• Basic DBS check required.
• Comply with and promote the Council’s Equality & Diversity Policy
If you would like to informally discuss this role, please contact Natalie Davies-Lane, Leisure Commercial Manager, at Natalie.Davies-Lane@southwark.gov.uk
Additional salary details
Benefits and more information:
In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough. For more information about the wide variety of benefits you can take advantage of please visit our Staff Benefits page.
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
Recruitment timetable
Closing Date: 11:59pm Sunday 28 April 2024
Interview Date: Week commencing 7 May 2024
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
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