The role
About Southwark:
Southwark is a large, ambitious and progressive council with a ‘can do’ attitude and enviable reputation. As a Council, we are successful, passionate and forward-thinking. We are committed to our ‘Fairer Futures for All’ promise which ensures that our residents and businesses are central to everything we do. If you want to make a difference at a local level, apply to Southwark Council today.
Technology & Digital Services sits within the Ustomer Experience Division of the Housing and Modernise department. Modernise provide a joined up service to the business delivering change that affects where and how staff work and what they do.
We are a highly valued partnering service that enables the business to transform themselves and the services they deliver in a collaborative way in accordance with the council’s Digital Strategy. In that context, Technology & Digital Services is striving to deliver the following vision:
- Support and enable Southwark’s digital vision
- Position IT as a strategic enabler
- Deliver a customer centric service
- Deliver an enterprise IT function which is modern and reliable, offering multi-speed IT capability
The Applications Team Leader (CRM Systems) will play a key role in enabling the delivery of this vision.
The Role:
The Team Leader is responsible for the overall delivery of application in the CRM portfolio. They will lead the technical delivery of critical support and project work for relevant applications in the portfolio, as well as ensuring support services are continually developed upgraded and improved.
The Team Leader sets the strategic direction for technical aspects of relevant applications, working with suppliers and other IT colleagues to ensure a robust overall provision is in place. They will initiate and facilitate projects to support technical aspects of the services long term needs.
The Team Leader will have extensive experience managing and developing corporate applications – particular strong knowledge of MS Dynamics 365 and other relevant CRM applications. We need you to be a strong communicator with good knowledge of IT Operations best practice and the principles of managing successful projects.
About You:
You will bring a wealth of experience leading the trouble shooting and resolution of complex support issues within an enterprise environment. As well as:-
- Hold an ITIL or equivalent qualification and be able to demonstrate best practice being deployed.
- Have experience facilitating simple workshops, producing detailed documentation use case, flow charts and options papers.
- Effective collaboration skills with a broad range of staff across the organisation, as well as with suppliers
- Be a recognised expert in Dynamics CRM 365, Power Apps – managing and supporting systems
- Line management experience
- Project Management skills (Prince2/ Agile)
You will bring excellent communication skills, and the ability to manage and influence internal and external stakeholders. We are looking for an innovative problem solver, who can operate effectively in a local government environment, it is therefore essential that you demonstrate an awareness of issues that we face. You will be able to show appropriate vocational or academic qualifications for the post, or equivalent work experience.
Additional salary details
Benefits and more information:
- https://jobs.southwark.gov.uk/why-us/
- https://jobs.theguardian.com/minisites/southwark-council/life-at-southwark-benefits-and-more/
For an informal conversation about this role please contact: Joanne Cumper on jo.cumper@southwark.gov.uk or call her on 0208 937 1142
Recruitment timetable
Advert Closing: 25/09/2022
Interviews: 07/10/2022
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
Attachments
