The role
About Southwark:
We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population.
At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.
Join Us in Transforming ICT for Southwark’s Children’s, Adults, Families, and Education Services!
About Us
At Southwark Council, the Children’s and Adults (ChAd) Systems Team is at the forefront of supporting the IT systems that power vital services. From social care to education and family support, our systems enable frontline staff to provide essential services to some of the most vulnerable people in our community. The effectiveness of our work has a direct impact on the well-being of our residents and supports decision-making processes that influence millions of pounds in budgets.
We’re not just here to maintain systems; we’re driving an ambitious transformation programme with over £1 million invested in systems development and ongoing staff growth. This is your chance to be part of a major improvement initiative and collaborate with leading industry experts, such as Microsoft and Hitachi, while playing a vital role in our Southwark 2030 vision.
About the Role
As an Applications Support Assistant, you will be at the heart of supporting and enhancing the IT applications that underpin our services. You’ll work in a dynamic environment, assisting a variety of users, solving technical issues, and escalating problems to 2nd and 3rd line support when necessary. Your primary goal will be to ensure our applications remain fully operational, enabling the smooth delivery of social care, education, and early years services.
In this role, you will:
- Respond to system queries using our Hornbill ticketing system.
- Troubleshoot and resolve application issues or escalate them as needed.
- Log calls and update tickets promptly and accurately.
- Continuously improve your knowledge of various software and hardware solutions.
- Work closely with internal teams, suppliers, and industry-leading companies.
This role is an exciting opportunity to grow your technical expertise while directly contributing to the efficiency and effectiveness of vital public services.
About You
You’re passionate about technology and its potential to transform lives. You have strong communication skills, enabling you to build relationships with both internal and external stakeholders. You’re technically skilled, with a background in IT support, Agile working practices, and a good understanding of social care or education services.
We’re looking for someone who:
- Has solid technical skills, including proficiency in SQL and an understanding of IT operational best practices, such as ITIL.
- Can troubleshoot complex support issues and work in a dynamic helpdesk environment.
- Is an excellent team player with a customer-focused approach.
- Is passionate about data management and understands the role it plays in shaping outcomes for our staff and service users.
- Ideally has experience working with systems like Capita One, Mosaic, or Synergy.
Additional details
This is your chance to be part of something bigger – a team that’s making a real difference in people’s lives through technology and innovation.
Benefits and more information:
In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough. For more information about the wide variety of benefits you can take advantage of please visit our Staff Benefits page.
Recruitment timetable
Advert close: 26th September
Shortlisting date: TBC
Interview date: TBC
Guaranteed Interview Scheme:
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together programme. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
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