The Role
Are you a natural problem solver with a passion for finding innovative solutions?
If so, we have the perfect role for you!
Our Children's and Adults' Services Department (ChAd) is seeking a talented Principal Applications Analyst to join our team and make a key difference for residents and service users in Southwark!
About the Team
Our friendly and passionate team encourages a culture of continuous learning, knowledge sharing and collaboration to deliver excellent services to our customers.
Backed by an amazing Microsoft offering through 365 licences and training from renowned providers like Capita and Access Group, we are well-equipped to tackle complex challenges and make a meaningful impact for our residents. Additionally, we are undertaking an ambitious £1.6 million technology transformation and employing skilled specialists to develop cutting-edge systems and transfer their expertise to our core staff.
While embracing flexible work arrangements and remote options, we recognise the value of face to face interactions and require occasional meetups at our vibrant Southwark office on Tooley Street.
About the Role
In this role, you will be leading the team tasked with building fixes and enhancements within our existing systems to address customer requests and requirements.
You will need to thoroughly understand the problems by talking to customers and figure out precisely what is not working as expected. You will need to be curious and possess active listening skills because sometimes users might not understand the root cause of their problem. Therefore, you will need the ability to think critically, tackle challenges head on and build and maintain strong and effective relationships with our stakeholders.
You will be responsible for ensuing routine maintenance is properly planned throughout the year and ensuring your team are supported and developed. This role is critical to the efficient and effective running of ChAd and ensuing quality service delivery to a large directorate within Southwark. You will also support the Business Transformation Manager ICT in the delivery of our system improvement roadmap.
About You
- You will be an excellent communicator.
- You will be able to build relationships at all levels, both internally and with external stakeholders and suppliers.
- You will have well developed technical skills and experience working in an agile environment.
- You will be an excellent team player with analytical and creative problem solving abilities.
- You will have a good understanding of the services in Adults or Children's Social Care, Education, Early Years, or Family Support, and be familiar with the business processes.
- You will understand the importance of good data management and be passionate about transformation and change to improve outcomes for staff and service users.
- You will understand the ITIL framework
- You will have experience in SQL, PL/SQL, any other programming language
Contact details
If you would like an informal conversation about this role, please contact Gretl van der Merwe at Gretl.vandeMerwe@southwark.gov.uk
Recruitment Timeline
- Advert close date: 11:59pm on Sunday 11th August
- Shortlisting date/s: To be confirmed
- Interview date/s: To be confirmed
The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received.
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities.
This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
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