The role
Are you passionate about delivering exceptional services and supporting critical applications? Do you thrive in a collaborative environment where your expertise can make a real impact? If so then this could be the perfect new role for you to take your Southwark Career to the next level!
As an Applications Analyst, you will be a key player in a team of specialist analysts dedicated to delivering outstanding services and supporting the essential applications within our Environment, Growth, and Neighbourhood portfolio. Your role will be crucial in ensuring that our applications operate efficiently and effectively, meeting the needs of our diverse business areas.
Key Responsibilities:
- Service Delivery: Provide exceptional service to our user community by responding promptly to tickets raised on the corporate IT support system, ensuring timely and satisfactory resolution.
- Application Support: Use your detailed knowledge of Corporate Applications, particularly in Leisure, Regulatory, and Library systems, to troubleshoot and manage these systems effectively.
- Continuous Improvement: Actively contribute to the continual development and improvement of services, ensuring our applications remain robust and efficient.
- Team Collaboration: Support your colleagues by sharing your knowledge and expertise, covering for them during absences, and ensuring the team has a strong base knowledge of all systems within the portfolio.
- Data Management: Confidently handle system configuration, data management tools, and reporting to ensure accurate and secure access and data integrity.
How will you make an impact as our Applications Analyst (ENG)?
- Previous experience with Corporate Applications, especially in Leisure, Regulatory, and Library systems preferably gained working within a local authority or public sector organisation.
- Proficiency in working with data, managing system configurations, and troubleshooting complex issues.
- A collaborative mind-set, and commitment to providing excellent service and resolving issues promptly to meet user expectations.
- Strong communication skills are key - you'll need to convey complex technical information with clarity and confidence.
- A solid grasp of IT operations best practices and project management principles will set you up for success in this role.
- This role offers flexible home working blended with travel into our London Bridge HQ.
Additional salary details
About Southwark Council
Southwark Council is the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues such as The Shard, The Tate Modern and Borough Market along with many social enterprises and we have a young, diverse, and growing population.
At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities.
Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.
Benefits and more information:
https://jobs.southwark.gov.uk/why-us/
Recruitment timetable
Application Closing Date: 11.59pm on 10th July 2024
Interview Date: 19th July 2024
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition.
Internal recruitment only
We will only consider applications from internal candidates that are current employees or agency workers on an active assignment.
SWCINT
Attachments
