The Role:
We are seeking to recruit 5 experienced parking Appeals and Representation officers to assist in continuously improving our parking service. The post is based in London Bridge at our Tooley Street offices.
You will contribute to achieving quality customer care, including providing excellent customer service to our residents using your detailed knowledge of parking and traffic enforcement.
You will use your IT, people skills and knowledge to carry out a variety of activities, including dealing with representations, parking appeals and customer complaints at other stages of the statutory process and providing feedback on issues raised to management and contractors.
To ensure that service targets are met, and continuous improvement is achieved.
An essential part of the role is to keep up-to-date with knowledge of the legal framework surrounding parking and traffic enforcement, including Government guidelines and statistical returns.
About Southwark
We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population.
At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.
Recruitment timetable
Closing date: 8 December 2023
Interview date: 8 January 2024
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
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