The role
This is your chance to join the Disabled Travel Team and be a member of a small team, where your main role will be to manage a caseload of Blue Badge and Freedom Pass applications effectively against a set criteria, whilst providing excellent customer services.
This will include screening applications from the initial stages, to ordering badges and passes on different computer systems. You will be supporting highly vulnerable residents over the phone and via email, which includes advising that they are not eligible for a badge or pass.
About you:
As a Support Officer you will be key in ensuring that applications are processed efficiently and are processed right first time. We are looking for enthusiastic, passionate and motivated individual who is compassionate to join the team.
You will be join a supportive team with a hands on approach, where we thrive to be the best that we can be as individuals and as a team. Training will be provided. and there are lots opportunities to develop and learn new skills across the team and work on different projects.
About Southwark Council:
Southwark Council is the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues such as The Shard, The Tate Modern and Borough Market along with many social enterprises and we have a young, diverse, and growing population.
At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities.
Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.
Additional details
Please note this role is a part time job share working 15 hours per week.
Benefits and more information:
In return for all your hard work, skills and experience, you will receive:
• A competitive base salary (pro rata for part time staff)
• Strong supportive senior management team
• Regular one to one supervision
• Professional development & training opportunities
• Clear career development pathways
• Agile and flexible working arrangements
• Local Government Pension Scheme (LGPS)
• Season ticket and cycle loans
• Annual Leave starting at 27 days per year, increasing to 35 (with length of service) (pro rata for part time staff)
• Wellbeing programme
• HSF Health plan and eye care scheme
• EAP employee assistance programme, confidential counselling and support
• Social clubs and staff groups
Guaranteed Interview Scheme:
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition
Recruitment timetable
Closing date: 18 October 2024 at 23:49*
*We reserve the right to close this vacancy once a sufficient number of applications has been received. You are advised to submit your application as early as possible to avoid disappointment.
Interview date: week commencing 11 November 2024
Please note that these dates are subject to change.
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together programme. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
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